Shipping Policy
Who We Are
SweetHome Boutique ("we," "us," or "our") operates the website https://www.sweethomeboutique.co.nz/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
We have a rate of $10 for all urban orders within New Zealand and All orders over $150 are free shipping within New Zealand
Shipping Range
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Delivery Area: We currently ship within New Zealand.
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Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
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Cut-off Time: Orders placed before 02:00 pm (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
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No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
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Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
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Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
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Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
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Business name: SweetHome Boutique
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Address: 356 Waihue Road, Dargaville, 0372, New Zealand
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Phone: +64 021 02696734
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Business Hours: Mon-Fri; 09:30 am - 04:30 pm, (GMT+12:00)