Shipping and Returns

How Long Does It Take To Process My Order?
As soon as payment is confirmed please allow up to 4 working days for processing and dispatch.

However, if you have ordered one of our homemade salves or balms, these may not be in stock and need to be made as we don't bulk produce these to keep their natural properties to their highest quality.

How Long Before you receive your order?
With Standard Post and depending on location, it can take anywhere from 3 to 5 business days within NZ.

And 3-10 business days for Australia.

If you are in need of Fast Post, please contact us.

How Much Is Shipping? 
We have a rate of $7 for all urban orders within NZ and $12 for rural. All orders over $100 are free shipping within NZ.

We ship up to a max of 2kgs outside of New Zealand, however, please email us about postage costs for these orders.

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Return & CANCELLATION Policy:

Returns

As our products are personal care products, we do not accept returns or exchanges of opened, and/or used products, so please choose carefully. If an item is damaged in the post please let us know and we would be happy to send out a replacement or offer a refund. 

Cancellations

We aim to dispatch orders as quickly as possible, and therefore do not accept cancellations. However if you would like to change anything about an order you must contact us urgently via phone or email to avoid having to pay for delivery again. Please choose carefully. We will not be held responsible if you change your mind.